Returns policy


We aim to deliver your items to you as quickly as possible and will endeavour to despatch your items the same day, but please allow 3 working days to receive your order. Your delivery will be made by either Royal Mail or Courier, dependent on your choice of delivery method. If you would like to know the status of your order, please contact our Customer Service Team by email at or telephone 01483 566801 and they will be happy to help.


If ordered in error, such as the specific item not fitting your machine, we will charge a 15% restocking fee. Please always check that the part you are ordering fits your Machine, prior to ordering.

If faulty, we will restock free of charge

If for any reason you wish to return your goods you can do so, providing the goods are in the same condition as when you receive them and this is done within 14 days of purchase. A full refund will be provided. We cannot refund the delivery or returning costs unless the item is faulty.

The address for returns is:

Vacuums4u Ltd t/a ProRange Solutions, Unit 6 Enterprise Estate, Moorfield Road, Guildford Surrey GU1 1RB

Please note that we cannot be held responsible for items lost in transit; we therefore recommend that you use a form of registered delivery. If you need any further assistance, please contact our Customer Service Department who will be happy to help.