Returns Policy - Machines
ProRange Solutions Machine Returns Policy
Effective Date: 15th October 2023
Returns Policy Overview
At ProRange Solutions, we are committed to providing our customers with top-quality machines and excellent customer service. We understand that sometimes issues may arise, and we want to ensure a smooth and transparent process for handling returns. This Returns Policy outlines the terms and conditions for returns of machines purchased from ProRange Solutions.
1. Dimensions and Weight
Please be advised that, as of 15th October 2023, ProRange Solutions will no longer accept returns for machines based on their dimensions or weight. By making a purchase of a machine from us, customers accept that they have undertaken the necessary due diligence to ensure that the machine's dimensions and weight align with their requirements and logistical capabilities. We encourage all customers to thoroughly review the specifications of the machine before making a purchase.
2. Sales are Final
All machine sales are considered final once the transaction is completed. ProRange Solutions will not accept returns for machines except under the circumstances described in section 3 below.
3. Returns for Warranty Repairs
The only instance in which a return may be initiated is for the repair of a faulty part under warranty. If a customer encounters a problem with a machine, they should follow these steps:
- Contact ProRange Solutions Customer Support immediately at 01483 566801 or info@prorangesolutions.co.uk to report the issue.
- Our Customer Support team will guide you through the warranty claim process, which may involve providing photos, videos, or additional information about the issue.
- If the issue is determined to be a valid warranty claim, ProRange Solutions will arrange for the return of the machine for repair.
4. Repair and Return
In the event that a machine requires warranty repair, ProRange Solutions will take the following steps:
- The customer will be provided with instructions for packaging and returning the machine to our designated service center.
- ProRange Solutions will repair the faulty part under warranty.
- After the repair is completed, the machine will be returned to the customer at our expense.
5. Warranty Information
Please refer to the warranty documentation provided with your machine for details on the warranty coverage and terms.
6. Refunds
ProRange Solutions does not offer refunds for machines except as required by applicable consumer protection laws.
7. Contact Information
For questions or concerns related to our Returns Policy, please contact our Customer Support team at 01483 566801 or info@prorangesolutions.co.uk.
By making a purchase from ProRange Solutions, you acknowledge and agree to the terms and conditions outlined in this Returns Policy. We are dedicated to providing you with high-quality machines and are here to assist with any warranty-related issues. Thank you for choosing ProRange Solutions for your machine needs.